While it is not guaranteed your emulsion or adhesive will freeze we are starting to see a jump in the number of shipments that are freezing in transit. We have created freeze insurance to help ensure you do not lose the entire value of your order if the package does arrive frozen.
What is freeze insurance?
If your product freezes before arrival we will reship a new product. We will require proof of the frozen product. Please send an image to firstname.lastname@example.org
You can purchase Freeze Insurance on all Products that are subject to freeze. It is an option available on the product listing. It is an additional $10 no matter the size.
In the event, your product is frozen please contact us and we will set up a new shipment and ship date for the item to be sent. Without freeze insurance, we will not issue a replacement product
The following products are subject to freeze:
Super Tack Adhesive