Shipping & Cancellation Policy
Shipping Policy
At Screen Print Direct, we work to get your order packed and on its way as quickly as possible. All orders ship from our facility in Southern California.
Order Processing
Orders placed before 12:00 PM Pacific Time, Monday through Friday, are typically shipped the same business day.
Orders placed after 12:00 PM, on weekends, or on holidays will be processed the next business day.
We do not ship orders on Saturdays or Sundays.
Shipping Rates
We offer a standard flat shipping rate of $15.95 for eligible domestic U.S. orders under $150.
Eligible domestic U.S. orders of $150 or more ship free.
Certain oversized or equipment orders, including select ONYX equipment, may be subject to additional shipping charges and are excluded from our standard flat-rate and free-shipping offers.
Shipping Methods
We ship using USPS, UPS, and FedEx.
For standard orders, we select the shipping method that provides the best combination of speed, reliability, and cost based on the order and destination.
If you need your order sooner, USPS Priority Mail may be available as an expedited shipping option at checkout.
ONYX Equipment
Due to the size and shipping requirements of ONYX equipment, these orders may require additional processing time before shipment and may be subject to additional shipping charges.
The ONYX Heat Press is excluded from this policy and follows our standard shipping terms.
If additional shipping charges apply to your ONYX equipment order, our team will contact you with the applicable shipping information.
Shipping Protection
Optional shipping protection is available for purchase at checkout.
Shipping protection helps protect your order if it is lost, damaged, or stolen during transit.
If you purchased shipping protection and need to make a claim, please contact us at info@screenprintdirect.com with your order number and details about the issue. Our team will assist you with starting the claim.
Delivery Times
Delivery times shown at checkout are estimates and begin once your order has been picked up by the shipping carrier.
While we do our best to get orders out on time, delivery delays caused by the carrier, weather, holidays, or other circumstances outside of our control may occur.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us at info@screenprintdirect.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Tracking
Once your order ships, tracking information will be sent to the email address associated with your order.
Please note that there may be a delay between the time your order leaves our facility and the time the carrier scans it into its tracking system. During this time, tracking may show little or no movement even though your package has already been shipped.
Please allow time for USPS, UPS, or FedEx to scan and update tracking information.
Lost, Damaged, or Missing Packages
If your order arrives damaged, is missing items, or appears to be lost in transit, please contact us at info@screenprintdirect.com with your order number and details about the issue.
If shipping protection was purchased with your order, please contact us to begin a shipping protection claim.
Questions About Shipping
For questions about an order or shipment, please contact:
Screen Print Direct
7231 Boulder Ave., Ste 518
Highland, CA 92346