Returns
100% Satisfaction Guarantee
We stand behind our products and want you to be completely satisfied with your purchase. If you're not satisfied with an eligible product, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return:
- The return must be requested within 30 days of delivery.
- The item must be in the same condition in which it was received.
- The item must be returned in its original packaging.
- A receipt, order number, or other proof of purchase is required.
Items that are altered, damaged after delivery, missing parts, or otherwise returned in a condition different from how they were received may not be eligible for a full refund.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Open-box items
- Items specifically marked Final Sale or otherwise identified as non-returnable at the time of purchase
Sale Items
Sale and discounted items are eligible for return as long as they meet the eligibility requirements above.
Open-box items are final sale and are not eligible for return or refund.
Free Returns
We provide free return shipping on approved returns.
To receive a prepaid return shipping label, please contact us at info@screenprintdirect.com with your order number and the item you would like to return.
Please do not ship a return back on your own before contacting us, as we are unable to reimburse return shipping costs purchased separately by the customer.
Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item and whether your refund has been approved.
If approved, your refund will be issued to your original method of payment. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have been notified that a refund was issued but have not yet received it:
- Check your bank or credit card account.
- Contact your credit card company or payment provider, as processing times may vary.
- Contact your bank if necessary.
If you have completed these steps and still have not received your refund, please contact us at info@screenprintdirect.com.
Exchanges
If you would like to exchange an eligible item for the same item, please contact us at info@screenprintdirect.com for instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you receive the incorrect item, please contact us at info@screenprintdirect.com with your order number and details about the issue.
We will review the situation and provide instructions for resolving the issue.
Shipping Protection Claims
If you purchased shipping protection with your order and your shipment is lost, damaged, or stolen, please contact us at info@screenprintdirect.com to start a claim.
Please include your order number and details about the issue so we can assist you with the claim process.
How to Start a Return
Before sending an item back, please contact info@screenprintdirect.com with your order number and the item you would like to return.
Once your return is approved, we will provide a prepaid return shipping label and return instructions.
Approved returns should be sent to:
Screen Print Direct
7231 Boulder Ave., Ste 518
Highland, CA 92346
Please do not send a return without first contacting us.