FAQs
When will my order ship?
Orders are shipped same day if ordered before noon. If you place your order after noon it will ship the following business day. Orders placed Friday after 12 pm PST, Saturday and Sunday will be shipped out Monday.
How long does shipping take?
We ship Fedex Express or Fedex Ground, shipment method is determined by size. Most packages in the USA deliver between 2-5 business days. *Please note all carriers are experiencing longer than normal shipping speeds at this time
What does same day shipping mean?
Same day shipping means your package will ship from our warehouse the same day the order is placed. If you order before 12 PST we will make sure it is with the shipping carrier the same day to ensure faster delivery. Same day shipping is not the same as same day delivery. We do not quarantee packages will reach you the same day they are ordered.
Do you ship worldwide?
Of course, we ship worldwide! International orders do not ship for free over $75. International shipping calculated by the size and weight of the shipment.
Custom fees, duties and any other misc shipping fees are not covered by Screen Print Direct. The buyer is responsible for any/all fees.
What happens if I sent the package to the wrong address?
Please notify us as soon as you see this mistake. Once the order is shipped it is out of our hands. You will need to pay for the cost of shipping to have the order sent to the correct address if the order has already been processed.
Can I track my package once it has shipped?
Yes you will receive an email confirmation with a tracking number. We encourage you to check out using Route Shipping Insurance. Route provides real time tracking. Route can also been downloaded as an app and all your shipments from various stores can be all tracked in one central location.
How much does shipping cost?
USA- $9.95
*Free Shipping on all orders $75
International Shipping - Rate is Calculated by Weight and Dimension. Please proceed to checkout to calculate the appropriate rate.
What are your return/exchange policies?
100% Satisfaction Guaranteed! This is means if you are not in love with the product we will gladly return it.
Visit our Return Policy for information on easy returns.
Buyer is responsible for the cost of shipment for the returned item. Screen Print Direct will not refund items that over 10% of the product is used.
International returns: The buyer is responsible for postage to ship the item back. We can not create return labels for international returns.
Exchanges: We do not accept exchanges. If you would like to order a different product, return your merchandise as soon as possible and we will issue a refund.
RMA NUMBER MUST BE INCLUDED IN SHIPMENT FOR A REFUND. If there is no RMA it is extremely difficult for us to process the return.
Can I combine/ use multiple discount codes on a single order?
No coupon codes can not be combined unless stated so on specific offers.
We would like to be a distributor for SPD. How can we get started?
Please visit Distributor Information